Who we are.

Our company is registered as Abbey Laboratories Pty Ltd (ABN 96 156 000 430) and is referred to as Abbey Labs. Our registered address is Unit 27/1 Maitland Pl, Norwest NSW 2153. Our website address is: https://abbeylabs.com.au.

Our Privacy Policy in general.

This Privacy Policy describes how Abbey Laboratories and its related bodies and businesses collect and use your personal information. Abbey Labs respects the rights and privacy of all individuals and is committed to complying with the Privacy Act 1988 and the Australian Privacy Principles and protecting the personal information that we hold.

Why does Abbey Labs collect personal information? How does Abbey Labs use it?

Abbey Labs generally collects your personal information as part of providing you its products and services, informing you about them, complying with its contractual and other legal obligations, running promotions and other marketing activities or administering Abbey Labs’s relationship with you by responding to your enquiries and providing you with information about Abbey Labs events, products and services that may be of interest to you.

Abbey Labs usually needs your personal information to carry out these aims. Abbey Labs may use your personal information for those purposes, any other purpose listed on a collection statement at the point of collection or in any other way made clear at the time of collecting the personal information.

How does Abbey Labs collect personal information?

Abbey Labs may collect your information in person by sales and customer service staff, via its websites, social media pages, smart phone applications, phone calls and at events and other installations on paper forms or electronic devices (Collection Channels).

Abbey Labs may also collect information from you if you provide products and/or services to Abbey Labs (Service Provider Channels), and this personal information is generally collected to assist obtaining the products and/or services from you.

What personal information does Abbey Labs collect?

Abbey Labs collects the types of personal information required to assist with providing Abbey Labs’s products and services and informing you about them. This includes, through the Collection Channels, personal information such as your full name, phone number, email and home addresses and information to assist with Abbey Labs’s customer relationship management and market research functions, which may include information relating to your work, interests, experiences and preferences.

How does Abbey Labs use your personal information? To whom will it be disclosed?

Abbey Labs may use your personal information for the primary purpose for which it was collected, i.e. the purpose specified in a privacy collection statement through a particular Collection Channel or Service Provider Channel or the purpose that could be reasonably expected at the time the information was collected. Abbey Labs may also use your personal information for a secondary related purpose.

By submitting your personal information, you consent to Abbey Labs using it to:

1. provide you with products or services;
2. complete a purchase that you have chosen to undertake;
3. administer Abbey Labs’s relationship with you;
4. monitor online activity on the Abbey Labs website(s) and/or application(s);
5. market, improve and add to Abbey Labs’s products and services (including online);
6. respond to a serious threat to an individual’s life or to public health or safety;
7. respond to suspected unlawful activity; or
8. where required or authorised by law.

Abbey Labs may disclose personal information to other entities in the Abbey Labs group of companies to help achieve one of the purposes described above or as required by law.

Abbey Labs may also provide personal information:

1. to third parties engaged by Abbey Labs to provide services, including IT services such as storing and managing databases, processing credit card information, mail outs, debt collection, marketing research and advertising; and
2. to third parties authorised by you to receive personal information held by us.

Can you remain anonymous or withhold personal information?

Yes. Where practical, you may choose not to identify yourself, deal with us on an anonymous basis or use a pseudonym. In some instances, if you do not provide Abbey Labs with required personal information Abbey Labs may not be able to provide you with the requested product or service, allow you to participate in promotion activities or obtain the product or service you are offering. As a result, Abbey Labs may need to cease existing sales processes, withdraw an invitation or offer, or decline your entry into a competition.

Will you receive direct marketing?

If you provide us with your personal information and you consent to receiving direct marketing communications from Abbey Labs, you authorise us to send you promotional messages and materials related to Abbey Labs’s products and services, unless you submit a later request not to receive direct marketing communications.

Abbey Labs’s direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional Unsubscribe facility) that you may request not to receive direct marketing communications.

If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the Unsubscribe facility provided in the most recent communication from us or contact us on the details provided.

Will your information be disclosed outside of Australia?

Abbey Labs is unlikely to disclose your personal information to any person or entity outside Australia, but will inform you if and when this is necessary.

How can you access and correct your personal information?

You generally have the right to access your personal information free of charge, subject to some limitations contained in the Australian Privacy Act 1988.

The APPs set out some circumstances in which Abbey Labs is not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act 1988.

To protect personal information held by Abbey Labs, you may need to confirm your identity before access to your personal information is granted. It may take a little time to process your application for access and retrieve information from storage (if applicable).

Abbey Labs encourages you to update us so that Abbey Labs has accurate, current and complete information. You may correct any errors or request that Abbey Labs deletes all, or some, of your personal information. You may also submit a request not to have any further contact from us.

Does Abbey Labs use ‘cookies’?

Yes. When you use Abbey Labs’s website(s) and/or its app(s), Abbey Labs or its IT service providers may obtain information using technologies such as cookies, tags, web beacons, navigational data collection (log files, server logs, and clickstream data) and other storage technologies. For example, Abbey Labs or its IT service providers may collect information like the date, time and duration of visits and which webpages are accessed. This information is generally not linked to your identity, except where it is accessed via links in Abbey Labs e-message or where you have identified yourself. Abbey Labs may use knowledge of your user experience to better understand what products or services may be of interest to you.

Managing your cookie and other preferences.

Users of our website/s and apps can opt-out or manage the following:

• their Google Ads Settings at any time and customise your Google Display Network Ads at https://www.google.com/settings/ads;
• their Facebook settings and customise advertising preferences at https://www.facebook.com/help/109378269482053;
• Adobe Analytics tracking and on-site personalisation services at http://www.adobe.com/au/privacy/opt-out.html#4

How can you complain about privacy breaches?

If you have a complaint in relation to the collection, use or and disclosure of your personal information, please contact the Abbey Labs Privacy Officer via the details provided below. The Abbey Labs Privacy Officer will review all complaints received and respond to each complainant upon due consideration (which may require further information to be sent).

Who can you contact about your personal information?

To contact Abbey Labs about your personal information, concerns or complaints, email info@abbeylabs.com.au. Alternatively, you may write to: Abbey Labs Privacy Officer, Unit 27/1 Maitland Pl, Norwest NSW 2153.

Will this Privacy Policy change?

Abbey Labs may amend this Privacy Policy from time to time. Amendments will be effective immediately upon notification on this website.

Latest version updated 7 February 2024.